Raconteur

Robotics & Automation 2019

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R A C O N T E U R . N E T 15 CEOs need to find their voice Introducing the CEO amplifier, a three step programme to transform you into an industry influencer ceoamp.com 4 Perhaps surprisingly, there was a lower share (24 per cent) of IT respondents to the Hackett sur- vey who said their department had adopted RPA compared with finance function. But this is set to treble in the next one to two years to 75 per cent. The CTO will inevitably be involved in helping to implement automation into the business, as it requires a cer- tain infrastructure for it to scale. Mr McGarry at UnitedHealth Group believes it is a great opportunity for CTOs to begin to understand what every element of an organisation does: "Never before would the company have embarked on such a detailed analysis of what processes the different teams and employees are performing. This gives the CTOs more data, in an organ- ised fashion, and with data comes the privilege of knowledge so they can better steer the company to become more efficient," he says. BNY Mellon's head of digital Roman Regelman believes the human resources director (HRD) is the first person who can really benefit from automation as it can help them to carry out low-variance work. "It allows them to automate the more menial, paper intensive, repet - itive tasks, enabling them to focus on high-quality work," he says. RPA adoption is slow in HR. Only 11 per cent of HR departments have Human resources director Chief technology officer Mark Ridley, director of CTO advi- sory firm Ridley Industries, says automating existing processes makes them more repeatable, reduces manual errors, lowers costs and improves speed in a business. "A major obstacle for CTOs is having a legacy IT environ- ment or an older business where there is a wide variety of sys- tems and departments involved in processes," he adds. adopted the technology, but this is expected to rise to 28 per cent in the next one to two years, which is still considerably less than expected in finance and IT. This is perhaps because some of the bene- fits of RPA remain unknown. UnitedHealth Group's Mr McGarry says RPA could help HR when it comes to making key decisions dur- ing disciplinary actions against employees, as HR could hold more information on what the employee does and has done over time. "In addition, I believe HR will 3 Other challenges include finding the right technologies necessary and ensuring it makes financial sense to implement them. Mr McGarry believes that even after working this out, finding the right people to run the pro- gramme and ensuring the rest of the workforce is properly trained to support an RPA programme remain difficulties CTOs would have to overcome. be able to better understand the company's needs in terms of skill- sets and devise more accurate job descriptions, and then it can use automation to screen candidates more efficiently," he says. But to get these benefits, HRDs are faced with a number of obstacles, including employees potentially believing analytics that show how long they work and which applica - tions they use the most could be an invasion of privacy. In addition, Mr McGarry believes HRDs have the difficult task of ensuring employees are retrained, and that these employees maintain positivity and are kept motivated, as otherwise RPA can be seen as negatively disrupting existing com- pany structures. It's clear that each role has its own obstacles and opportunities when it comes to automation. For a business to make RPA work most effectively, the C-suite should work on a co-or- dinated plan to implement auto- mation. This is the only way RPA tools and other automation tech- nologies will be able to provide the benefits executives are seeking. If only organisations could automate implementing automation. TOP ARE AS OF THE BUSINES S MOS T AFFEC TED BY RPA Survey of European business leaders 43% 42% 40% 38% 36% 29% 22% 20% 16% Customer service and order processing Finance, treasury and audit Procurement, logistics and supply chain Sales and marketing Information technology Product design and development Manufacturing Human resources Legal and compliance ISG 2018

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