Customer Experience & Loyalty

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Benchmark your email marketing Download our marketing best practice guide and discover inspirational examples dotmailer.com/times Customer experience is key to lasting success Shopping was never like this before Loyalty must keep pace with mobile Winning hearts and minds in loyalty battle 03 06 08 10 Companies with high customer experience ratings are more profitable and retain the loyalty of customers and staff A consistent high street and online presence pays off for shoppers and retailers Loyalty programmes should be available on smartphones, tablets and wristwear Customers will love your brand if you listen and give them what they want Independent publication by 08 / 09 / 2015 # 0334 raconteur.net CUSTOMER EXPERIENCE & LOYALTY

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