29 / 03 / 2017
INDEPENDENT PUBLICATION BY
#0442
raconteur.net
www.confirmit.com
Drive Real Business Results Through
Multi-Channel Voice of the Customer
Richer Insights
|
Smart Decisions
|
Faster Reactions
5.0
4.3
3.6
CUSTOMER
EXPERIENCE & LOYALTY
IMPROVING SERVICE IS STILL
THE KEY TO SUCCESS
Top customer service gives companies an edge in competitive markets
03
NAME-CALLING AND
CHEEKY CLAIMS
Taking on a rival business with aggressive
comparative advertising grabs attention
12
GET PERSONAL AND
INCLUDE FAMILY
The drive to personalise consumer offers
is moving to include the wider family
11
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